The ultimate multi-tasker – responsible for maintaining all reservations, policies and standards, and guest relations. This is a management position – exceptional attention to detail, organization, follow up, and communication skills are an absolute must.
As part of the Reservations & Guest Services team you will be responsible for:
- Ensuring our seating times are maintained for all reservations
- Ensuring all guests are aware of reservations policies
- Maintaining the Open Table Reservations database
- Handling guest concerns to the satisfaction of the guests
- Responding to emails and phone calls regarding potential reservations and other guest relations inquiries.
- Booking and planning group events and parties.
- Attending trade shows and festivals as a brand ambassador.
- Ensuring management is fully aware of events and large reservations for appropriate staffing levels and preparation.